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SAP S/4HANA Service
A structured knowledge base for SAP S/4HANA Service.
L1) Big Picture
| ID | Category | Title |
|---|---|---|
| SRV-001 | Overview | What is SAP Service |
L2) Functional Domains
A) Master Data
| ID | Phase | Category | Object | Scope |
|---|---|---|---|---|
| SRV-A01 | — | Overview | Master Data | Set up Flow / Hierarchy / ER / Process |
| SRV-A02-01 | Phase 1 | Business Partner | Business Partner | Business Partner |
| SRV-A02-02 | Customer Role | Customer Role / Sales Area Data | ||
| SRV-A03-01 | Phase 2 | Service Products | Service Product | Service Product / Material Type DIEN |
| SRV-A03-02 | Pricing Condition | Pricing Condition | ||
| SRV-A04-01 | Spare Parts | Spare Parts (ERSA / HIBE) | ||
| SRV-A05-01 | Phase 3 | Technical Objects | Functional Location | Functional Location |
| SRV-A05-02 | Equipment | Equipment | ||
| SRV-A05-03 | Bill of Material | Bill of Material (Equipment BOM) | ||
| SRV-A06-01 | Phase 4 | Service Templates | Service Contract Template | Service Contract Template |
| SRV-A06-02 | Service Order Template | Service Order Template | ||
| SRV-A07-01 | Phase 5 | Warranty | Warranty Master | Warranty Master / Warranty Counter |
B) Transaction
| ID | Category | Process | Scope |
|---|---|---|---|
| SRV-B01 | Overview | Transaction Flow | Process Flow / Hierarchy / ER / Process |
| SRV-B02 | Sales | Service Quotation to Order Process | Service Quotation→Service Order→Confirmation→Billing |
| SRV-B03 | Contract | Service Contract Process | Service Contract→Service Order→Confirmation→Billing |
| SRV-B04 | Repair | In-House Repair Process | Repair Request→Repair Order→Parts→Confirmation→Billing |
| SRV-B05 | Recurring | Recurring Service Process | Service Contract→Scheduled Service Order→Confirmation→Billing |
| SRV-B06 | Warranty | Warranty Claim Process | Warranty Check→Claim→Service Order→Confirmation |
| SRV-B07 | FSM | Service Order with FSM Process | Service Order→FSM Dispatch→Mobile Execution→Confirmation |
| SRV-B08 | Procurement | Service Procurement Process | Service Order→PR→PO→GR→Billing |
| SRV-B09 | Revenue | Revenue Recognition Process | Service Order→POC Calculation→Revenue Posting |