Title here
Summary here
SAP Service Master Data: Overview, Hierarchy & Relationships
TL;DR
- SAP Service master data spans eleven objects across five phases — Business Partner and Service Product (Material Master + Service Product) are mandatory; Technical Objects, Service Templates, and Warranty are optional depending on business requirements.
- Configuration must follow the dependency order: Business Partner → Service Products → Technical Objects → Service Templates → Warranty Master.
- Each object in this article links to a dedicated L2-A article for detailed field-level guidance (SRV-A02 through SRV-A06).
1) Master Data Setup Flow
2) Hierarchy Structure
3) ER Diagram
4) Master Process
| Phase | Object | Integration | Prerequisite | Fiori App | Description | Practical Examples | Role |
|---|---|---|---|---|---|---|---|
| 1 Business Partner | Business Partner | SD | - | Manage Business Partner Master Data | Register and manage Business Partner records, assign roles, and define relationships | BP “1000001” (ABC Corp), Group “BP01” (Domestic Legal Entity) | Master Data Administrator |
| Customer Role | SD | Business Partner | Manage Business Partner Master Data | Assign Customer role to BP and define Sales Area data | Assign Customer role to BP “1000001”, Sales Area “1000/10/00” | Master Data Administrator | |
| 2 Service Products | Material Master | MM | - | Manage Product Master Data | Create material master with item type definition; maintain procurement/sales views | Item Type “DIEN” (Service), Item “SRV-001” (Periodic Inspection Service) | Master Data Administrator |
| Service Product | - | Material Master | Manage Product Master Data | Define service item as product and configure pricing conditions | Service Product “SRV-PM-01” (Preventive Maintenance Service), Unit “H” (Hour) | Service Administrator | |
| Pricing Condition | SD | Service Product | Manage Pricing Conditions | Define condition types and manage price lists | Condition Type “PR00” (Base Price), “RA00” (Discount), hourly rate 15,000 JPY/H | Service Administrator | |
| 3 Technical Objects | Functional Location | PM | - | Manage Functional Locations | Register functional location hierarchy, configure structure, and link equipment | Functional Location “FL-BLDG-01” (HQ Building 1F), Category “M” (Mechanical Equipment) | Service Administrator |
| Equipment | PM | Functional Location | Manage Equipment | Register equipment, link to functional location, and manage serial numbers | Equipment “EQ-10001” (Air Conditioning Unit A), Serial Number “SN-2024-001” | Service Administrator | |
| Bill of Material | PM/MM | Equipment | Manage Bill of Materials | Define spare parts composition and manage component lists | BOM for EQ-10001: Filter ×2, Belt ×1, Fan Motor ×1 | Service Administrator | |
| 4 Service Templates | Service Contract Template | - | Service Product / Pricing Condition | Manage Service Contract Templates | Create reusable contract templates with standard terms and pricing | Template “SCT-001” (Annual Maintenance Contract Standard), Billing Frequency “Monthly” | Service Manager |
| Service Order Template | - | Service Product | Search Service Order Templates | Create templates for recurring service tasks with standard items and resource definitions | Template “SOT-001” (Periodic Inspection Standard), Planned Effort “4H” | Service Manager | |
| 5 Warranty | Warranty Master | - | Service Product / Equipment | Manage Warranty | Define warranty terms and configure coverage period and service coverage | Warranty “WTY-001” (Standard 1-Year Warranty), Counter “Operating Hours: 8,000H” | Service Manager |
What to Read Next
L1) Big Picture
| ID | Category | Title |
|---|---|---|
| srv-001 | Overview | What is SAP Service? |
L2-A) Master Data
| ID | Category | Title |
|---|---|---|
| srv-a01 | Overview | SAP Service Master Data: Overview, Hierarchy & Relationships 📍 |
| srv-a03-01 | Master Data | SAP Service Product Master |
| srv-a04-01 | Master Data | SAP Spare Parts Master |
| srv-a03-02 | Master Data | SAP Service Pricing Condition |
| srv-a05-01 | Master Data | SAP Service Functional Location |
| srv-a05-02 | Master Data | SAP Service Equipment |
| srv-a05-03 | Master Data | SAP Service Bill of Material |
| srv-a06-01 | Master Data | SAP Service Service Contract Template |
| srv-a06-02 | Master Data | SAP Service Service Order Template |
| srv-a07-01 | Master Data | SAP Service Warranty Master |