Title here
Summary here
SAP Field Service Management
A structured knowledge base for SAP Field Service Management (FSM).
L1) Big Picture
| ID | Category | Title |
|---|---|---|
| FSM-001 | Overview | What is SAP FSM |
L2) Functional Domains
A) Master Data
| ID | Phase | Category | Object | Scope |
|---|---|---|---|---|
| FSM-A01 | — | Overview | Master Data | Set up Flow / Hierarchy / ER / Process |
| FSM-A02-01 | Phase 1 | Customer | Business Partner | Business Partner |
| FSM-A02-02 | Contact | Contact | ||
| FSM-A02-03 | Address | Address | ||
| FSM-A03-01 | Phase 2 | Equipment | Equipment | Equipment |
| FSM-A03-02 | Equipment Hierarchy | Equipment Hierarchy | ||
| FSM-A03-03 | Service History | Service History | ||
| FSM-A04-01 | Phase 3 | Technician | Skill | Skill |
| FSM-A04-02 | Work Time Pattern | Work Time Pattern | ||
| FSM-A04-03 | Region | Region | ||
| FSM-A04-04 | Person / Technician | Person / Technician | ||
| FSM-A04-05 | Crew | Crew | ||
| FSM-A04-06 | Absence | Absence | ||
| FSM-A04-07 | Skill Requirement | Skill Requirement | ||
| FSM-A05-01 | Phase 4 | Material & Tool | Item | Item (Material / Spare Part) |
| FSM-A05-02 | Generic Tool | Generic Tool | ||
| FSM-A05-03 | Serialized Tool | Serialized Tool | ||
| FSM-A05-04 | Warehouse | Warehouse | ||
| FSM-A05-05 | Van Stock | Van Stock | ||
| FSM-A06-01 | Phase 5 | Partner | Partner Invitation | Partner Invitation |
| FSM-A06-02 | Partner Registration | Partner Registration | ||
| FSM-A06-03 | Crowd Partner | Crowd Partner | ||
| FSM-A06-04 | Partner Technician | Partner Technician |
B) Transaction
| ID | Category | Process | Scope |
|---|---|---|---|
| FSM-B01 | Overview | Transaction Flow | Process Flow / Hierarchy / ER / Process |
| FSM-B02 | Self-Service | Customer Self-Service Process | Customer Portal→Service Request→Assignment→Execution |
| FSM-B03 | Service Call | Service Call Process | Service Call→Activity→Assignment→Mobile Execution→Close |
| FSM-B04 | Planning | Planning & Dispatching Process | Service Call→Scheduling→Dispatch→Route Optimization |
| FSM-B05 | Crowd | Crowd Dispatching Process | Service Call→Crowd Pool→Assignment→Mobile Execution |
| FSM-B06 | Mobile | Mobile Execution Process | Activity→Checklist→Parts→Time Recording→Service Report |
| FSM-B07 | Billing | T&M Journal Process | Time Recording→Material Consumption→T&M Journal→Invoice |
| FSM-B08 | Report | Service Report Process | Activity Complete→Service Report→Customer Signature→Archive |
| FSM-B09 | Feedback | Customer Feedback Process | Service Report→Survey→Response→NPS Score |
| FSM-B10 | Integration | ERP Integration Process (S/4HANA) | Service Order (S/4)→FSM Activity→Confirmation→Cost Posting |