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SAP FSM Master Data: Overview, Hierarchy & Relationships
TL;DR
- SAP FSM master data spans 5 domains: Customer Management (Business Partner, Contact, Address), Equipment Management, Technician Management, Material & Tool Management, and Partner Management — each with required and optional objects.
- Setup order follows a strict dependency chain: Business Partner → Equipment → Technician resources (Skill, Work Time Pattern, Region, Person/Technician) → Materials & Tools → Partner objects. Required objects are Business Partner, Skill, Region, and Person/Technician.
- This article provides the structural map — field-level configuration details for each object are covered in FSM-A02 (Customer) through FSM-A06 (Partner).
1) Master Data Setup Flow
2) Hierarchy Structure
3) ER Diagram
4) Master Process
| Phase | Object | Integration | Prerequisite | Application Name | Description | Practical Examples | Role |
|---|---|---|---|---|---|---|---|
| 1 Customer Management | Business Partner | S/4HANA→FSM | - | Master Data Management | Create/maintain business partner, define customer information, and link to equipment | BP “BP-001” (ABC Corp), Type “Customer”, Status “Active” | Administrator |
| Contact | S/4HANA→FSM | Business Partner | Master Data Management | Create contact person, define communication details, and link to business partner | Contact “Taro Tanaka”, Email “tanaka@example.com”, BP “BP-001” | Administrator | |
| Address | S/4HANA→FSM | Business Partner | Master Data Management | Register address, resolve geolocation, and link to business partner/equipment | Address “1-1 Marunouchi, Chiyoda-ku, Tokyo”, Geolocation “35.681,139.767” | Administrator | |
| 2 Equipment Management | Equipment | S/4HANA→FSM | Business Partner Address | Master Data Management | Register equipment, define equipment hierarchy, and assign skill requirements | Equipment “EQ-001” (Air Conditioning Unit A), Serial “SN-2024-001”, BP “BP-001” | Administrator |
| Equipment Hierarchy | - | Equipment | Master Data Management | Create equipment structure, define parent-child relationships, and manage complex installations | Parent “EQ-001” → Child “EQ-001-01”, Hierarchy Level “2” | Administrator | |
| Service History | - | Equipment | Master Data Management | View service history, track past service calls, and analyze equipment performance | Equipment “EQ-001”, Service Call “SC-2024-001”, Date “2024-06-15” | Administrator | |
| 3 Technician Management | Skill | - | - | Master Data Management | Define skill types, assign to technicians, and set validity periods | Skill “SK-001” (Electrical Work), Category “Technical”, Valid “2024-01 to 2025-12” | Administrator |
| Work Time Pattern | - | - | Settings and Configuration | Create working time patterns, apply to technicians, and define availability | Pattern “WTP-001” (Standard), Mon–Fri 09:00–18:00 | Administrator | |
| Region | - | - | Master Data Management | Define service regions, assign technicians, and set geographic boundaries | Region “RG-001” (Kanto Area), Timezone “Asia/Tokyo” | Administrator | |
| Person/Technician | S/4HANA→FSM | Skill Work Time Pattern Region | Master Data Management | Create technician record, set as plannable resource, and define working hours | Technician “P-001” (Hanako Yamada), Plannable “Yes”, Skill “Electrical Work” | Administrator | |
| Crew | - | Person/Technician | Master Data Management | Create crew teams, define crew lead/members, and assign skills | Crew “CR-001” (Tokyo Team A), Lead “P-001”, Members “P-002, P-003” | Administrator | |
| Absence | - | Person/Technician | Master Data Management | Register technician absence, block capacity on planning board, and trigger rescheduling | Technician “P-001”, Type “Annual Leave”, Period “2024-08-10 to 2024-08-16” | Administrator | |
| Skill Requirement | - | Equipment Skill | Master Data Management | Define required skills for equipment, inherit to service call, and enable technician matching | Equipment “EQ-001” requires Skill “Electrical Work” Level 3 | Administrator | |
| 4 Material & Tool Management | Item | S/4HANA→FSM | - | Master Data Management | Register materials/spare parts, define pricing, and manage inventory | Item “ITM-001” (Filter), Type “Part”, UOM “EA”, Price “5,000 JPY” | Administrator |
| Generic Tool | - | Item | Master Data Management | Create generic tool types, link to item, and define tool requirements | Tool “GT-001” (Torque Wrench), Item “ITM-010”, Category “Hand Tool” | Administrator | |
| Serialized Tool | - | Generic Tool | Master Data Management | Create serialized tool instances, link to equipment, and track tool location | Serial “ST-001” (SN: TW-2024-001), Tool “GT-001”, Location “Warehouse A” | Administrator | |
| Warehouse | S/4HANA→FSM | - | Master Data Management | Define warehouse locations, link to ERP plant/storage location, and manage stock levels | Warehouse “WH-001” (Tokyo Warehouse), Plant “1000”, Storage Location “0001” | Administrator | |
| Van Stock | - | Warehouse Person/Technician | Master Data Management | Assign stock to technician, manage mobile inventory, and track consumption | Technician “P-001”, Warehouse “WH-001”, Item “ITM-001” x10 | Administrator | |
| 5 Partner Management | Partner Invitation | - | - | Crowd Workforce | Send invitation to potential partner, initiate onboarding, and create partner account | Invitation “INV-001”, Email “partner@example.com”, Status “Sent” | Crowd Owner |
| Partner Registration | - | Partner Invitation | Partner Portal | Complete partner registration, provide company information, and accept terms | Registration “REG-001”, Company “XYZ Service Co.”, Status “Completed” | Partner Admin | |
| Crowd Partner | - | Partner Registration | Crowd Workforce | Manage partner information, verify certifications, and set partner status | Partner “CP-001” (XYZ Service Co.), Certified, Status “Active” | Crowd Owner | |
| Partner Technician | - | Crowd Partner | Partner Portal | Register partner technicians, define skills, and set availability | Partner Technician “PT-001”, Partner “CP-001”, Skill “HVAC Maintenance” | Partner Admin |
What to Read Next
L1) Big Picture
| ID | Category | Title |
|---|---|---|
| fsm-001 | Overview | What is SAP FSM? |
L2-A) Master Data
| ID | Category | Title |
|---|---|---|
| fsm-a01 | Overview | SAP FSM Master Data: Overview, Hierarchy & Relationships 📍 |
| fsm-a02-02 | Master Data | SAP FSM Contact |
| fsm-a02-03 | Master Data | SAP FSM Address |
| fsm-a03-01 | Master Data | SAP FSM Equipment |
| fsm-a03-02 | Master Data | SAP FSM Equipment Hierarchy |
| fsm-a03-03 | Master Data | SAP FSM Service History |
| fsm-a04-01 | Master Data | SAP FSM Skill |
| fsm-a04-02 | Master Data | SAP FSM Work Time Pattern |
| fsm-a04-03 | Master Data | SAP FSM Region |
| fsm-a04-04 | Master Data | SAP FSM Technician |
| fsm-a04-05 | Master Data | SAP FSM Crew |
| fsm-a04-06 | Master Data | SAP FSM Absence |
| fsm-a04-07 | Master Data | SAP FSM Skill Requirement |
| fsm-a05-02 | Master Data | SAP FSM Generic Tool |
| fsm-a05-03 | Master Data | SAP FSM Serialized Tool |
| fsm-a05-04 | Master Data | SAP FSM Warehouse |
| fsm-a05-05 | Master Data | SAP FSM Van Stock |
| fsm-a06-01 | Master Data | SAP FSM Partner Invitation |
| fsm-a06-02 | Master Data | SAP FSM Partner Registration |
| fsm-a06-03 | Master Data | SAP FSM Crowd Partner |
| fsm-a06-04 | Master Data | SAP FSM Partner Technician |
L2-B) Transaction
| ID | Category | Title |
|---|---|---|
| fsm-b01 | Overview | SAP FSM Transactions: Process Flow, Hierarchy & Relationships |